Case Studies - XBP Global

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Tag: Claims Processing Automation

Case Study

Claims Processing Automation with XBP

Read how claims processing automation helped a healthcare payer organisation reduce administrative costs and improve control & visibility.

Claims Processing Automation

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Healthcare Services
- Lockbox Services Accelerate receivables processing by outsourcing payment collection.
- Healthcare Provider Services Comprehensive services supporting healthcare providers in managing operations.
- Healthcare Payer Services solutions assisting healthcare payers with claims, benefits, and member management.
Integrated Marketing Communications
- Marketing Execution Services Full-spectrum services for executing marketing campaigns and strategies.
- Enterprise Print Services Managed solutions for all enterprise printing needs, from production to distribution.
Enterprise Information Management
- Enterprise Print Services Comprehensive management of all print-related activities for the enterprise.
- Information Governance & Lifecycle Management Ensuring data quality, security, and compliance throughout its lifecycle.
- Enterprise Content & Digital Asset Management Organize, store, and retrieve digital content and assets efficiently.
- Intelligent Document Processing Creates structured, usable digital data from digital documents
- Document Digitization Digitise paper and the data within them to reduce costly paper storage
- Digital Mailroom (DMR) Digitise incoming mail with a complete digital mailroom automation service
- Document Records Management Secure, end-to-end record management services
- Data input/Keying Services Manual data input for documents of any size
- Data Visualisation Visualise your data and work from one central source of truth
- Big Data Analytics Make sense of the information overload with big data analytics
Banking & Payments
- Lockbox Services Accelerate receivables processing by outsourcing payment collection.
- Payment Processing/Enablement Secure and efficient solutions for processing various types of payments.
- Check Clearing/Digitization Digitize and automate check processing for faster clearing.
- Know Your Customer (KYC) solutions for verifying customer identities to comply with regulations.
- Confirmation of Payee (CoP) Frictionless payments, and protection from Push Payment Fraud
Agentic AI
- AI-Powered Virtual Agents & Chatbots Deliver immediate, personalized support on all channels - 24/7
- AI-Powered Email Automation Take control of your email to reduce bottlenecks and speed up communication
- AI Social Media Integration Manage the conversation - respond or comment at scale, with speed and consistency
- Healthcare AI Transform end-to-end medical coding with a purpose built AI-powered platform
- AI-Driven Insights & Analytics Tackle the data overload and turn unstructured data into useable information
- AI Workflow Automation Empower teams to automate tasks, collaborate, and continuously improve
Finance & Accounting Transformation
- Procure to Pay End-to-end automation of procurement and accounts payable processes.
- Order to Cash Optimize processes from sales order to cash collection.
- Record to Report Streamline financial closing and reporting processes.
- Financial Planning & Analysis Tools and services for effective budgeting, forecasting, and performance analysis.
- Expense Management Automate and simplify expense reporting and approval processes.
- EBPP / Invoice to Pay Electronic bill presentment and payment solutions for efficient invoicing.
- ERP Data Consolidation Integrate and consolidate data from disparate ERP systems for unified insights.
- Exchange for Bills and Payments Platform (XBP) A robust platform for managing bills, payments, and financial transactions.
Digital Office
- Intelligent Lockers Smart locker systems for secure storage and asset management.
- Digital Mailroom (DMR) Digitize incoming mail for faster processing and distribution.
- Digital Signature Secure electronic signatures for efficient document workflows.
- Ethics Reporting Confidential platform for reporting ethical concerns and compliance issues.
- Workforce Management Tools for optimizing scheduling, attendance, and productivity of your workforce.
- Document Scanning Convert physical documents into digital formats for easy access and storage.
Human Capital Transformation
- Staff Augmentation Provide skilled personnel to supplement existing teams on a project or long-term basis.
- Recruitment Process Outsourcing Outsource parts or all of the recruitment function to enhance efficiency.
- Global Payroll Processing Manage payroll across multiple countries with compliance and accuracy.
- Compensation and Benefit Management Design and administer competitive compensation and benefits programs.
- HR Business Partner Services Strategic HR support aligning HR initiatives with business goals.
- Learning and Development Programs and platforms for employee skill enhancement and career growth.
Managed IT & Cloud Services
- Multi Cloud Management and Managed Services Manage and optimize IT environments across multiple cloud providers.
- Compliance as a Service Ensure regulatory compliance for IT systems and data through managed services.
- FinOps Optimize cloud spending and financial governance for cloud operations.
- ITMS Managed services for IT infrastructure, ensuring reliability and performance.
- Cyber Security Comprehensive security solutions to protect against cyber threats.
Legal Administration
- Settlement Administration Centralized, compliant, and fraud-secure settlement administration for complex cases at scale.
- Remediation End-to-end remediation with defensible methods, governed controls, and transparent reporting.
- Legal Notice Programs Right-sized legal notifications with expert design, multi-channel reach, and transparency.
- Government Services Centralized services for consistent, timely, and compliant program outcomes.
- Data Breach Response Rapid breach response with secure, compliant, and scalable notification programs.

Banking and Finance
- Lockbox Services Accelerate receivables processing by outsourcing payment collection.
- Payment Processing/Enablement Supporting collaboration between buyers, suppliers, and financial institutions
- Mortgage & Loan Management Automated mortgage and loan origination management
- Know Your customer (KYC) Digitise onboarding, documents, identity verification, and more
- Cheque Clearing/Digitization Automated check processing to support cash flow
- Cross Border Payments Fast, efficient payments - beyond borders, and without delay
- Verification of Payee (VOP) AI-Driven Fraud Prevention with Powerful Name Matching, Easy Integration, Expert Support.
- Request to Pay (RtP) Accounts, biller/payer messages, and payments on one platform
Public Sector
- Banking & Finance Software tools to help financial service providers cut costs, improve accuracy, and automate workflows
- Public Information Management Scan, process and digitise documents, while gathering mineable data for use in tracking and analysis
- Business Process Management Scan, process and digitise documents, while gathering mineable data for use in tracking and analysis
- Cloud & AI Technology Making AI drive the growth, efficiency, and innovation of your enterprise
- Integrated Marketing Communications A connected solution that helps to optimise communications over physical and digital channels
- Digital Workplace (Work From Anywhere) Workplace technologies and digital tools to enable remote working
Enterprises
- Banking & Finance Software tools to help financial service providers cut costs, improve accuracy, and automate workflows
- Enterprise Information Management Scan, process and digitise documents, while gathering mineable data for use in tracking and analysis
- Business Process Management Processes and workflows are automated to digitally transform manual processes, while smart analytics support forecasting
- Cloud & AI Technology Services Making AI drive the growth, efficiency, and innovation of your enterprise
- Integrated Marketing Communications A connected solution that helps to optimise communications over physical and digital channels
- Digital Workplace (Work From Anywhere) Workplace technologies and digital tools to enable remote working
- Centre of Excellence Transform your organisational processes for the long term by building a centre of excellence
Small and Medium Sized Businesses
- XBP (SMB) Automate tasks to fast-track accounting processes
- DMR (SMB) Get mail digitised with automated digital mailroom services
- Drysign Go paperless with a legally compliant e-signature
- XBP Beats Maximising team efficiency for efficient workflows
- Peri Full control of your Business Expenses
- Go Speak Up Anonymously report bullying, highlight positive experiences and share appreciation
Healthcare Sector
- Lockbox Services Accelerate receivables processing by outsourcing payment collection.
- Healthcare Provider Services Comprehensive services supporting healthcare providers in managing operations.
- Healthcare Payer Services solutions assisting healthcare payers with claims, benefits, and member management.

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