SolutionS
Data Breach Response Services
Mobilize fast. Notify securely. Support at scale.
Rapid stand‑up of notification and contact centers with 24/7 coverage.
Secure, compliant operations across mail, email, web, and phone.
Multilingual, multi‑region support with trained CSRs and playbooks.
Pre‑negotiated MSAs to accelerate kickoff and shorten time to first outreach.
Overview
Data Breach Response sets up a ready-to-run program to notify affected people, open a trained contact center, and handle questions and follow-ups on time and securely. Work happens in a controlled setting with clear steps. That makes it possible to move quickly from intake and population analysis to writing messages, producing print and email notices, and launching a hotline and CSR team. With master service agreements in place, the response can start right away, even after hours or on weekends.
The approach scales to the incident. Teams draft notices, FAQs, and call scripts. They launch toll-free hotlines and web portals, onboard and train CSRs, and watch performance in real time. Multilingual support and global coverage keep services accessible across regions. Quality checks and supervisor oversight help maintain accuracy during high volumes.
Secure Communications
Operate within a controlled environment with governed access, encryption for data at rest/in transit, and vetted providers for print and email.
Contact Center at Scale
Rapidly recruit, train, and schedule CSRs; implement scripts, knowledge bases, and escalation paths; and provide 24/7 coverage where required.
Multilingual, Multi‑Region
Support callers and email responses across countries and languages with localized scripts and culturally appropriate messaging.
Notification Production
Prepare letters, emails, and web notices with clear instructions, FAQs, and legally required disclosures and timing.
Quality & Supervision
Embed QA sampling, calibration sessions, and real‑time coaching to keep accuracy high during peak incident volumes.
Benefits
- Start fast with pre‑negotiated MSAs and proven playbooks that compress time to first outreach.
- Handle surges confidently with rapidly trained CSRs, multilingual coverage, and 24/7 availability.
- Protect sensitive information with secure environments, governed access, and vetted production partners.
- Reduce operational strain on internal teams by outsourcing notification, hotline, and inquiry management to a specialized operation.