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Business Process Management – Back office support services

Back office outsourcing services that drive optimisation

Reimagine your business processes with back office support solutions and services

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Solutions

XBP’s back office support services help to streamline processes, automate workflows, and save valuable time and resources. These services have a transformational impact, driven by our SaaS and PaaS offerings.

Workflow Automation

Teams can log into workflow automation tools to review cases, track progress in resolving issues, or collaborate on shared goals. Full visibility is provided so everyone knows the real time status of a task. Automated processes remove the risk of manual error and help to get things done.

Robotic Process Automation [RPA]

These robotic process automation tools combine over 500,000 business rules and smart bots to automate repetitive tasks that are crucial to success. Organisations are empowered with smoother process flows and long-term efficiency gains. All of this is delivered on one platform, eliminating the need to manage multiple IT partners or maintain complicated technology stacks.

Incident Management

Organisations can move away from spreadsheets and fragmented communication. TIMO, a user-friendly, web-based incident tracking system automates workflows, tracks every interaction, and provides insightful reports.

Workforce Management

XBP’s workforce management tools streamline the entire chain. This includes job posting, onboarding new hires, managing training and benefits, document storage, organisation mapping, and much more – all from a single, convenient platform.

Finance & Accounting Outsourcing

Our strong technology capabilities enable us to provide robust (FAO) services to reduce the financial operations workload. They give organisations more time to see the bigger picture, work towards better liquidity, and digitally transform their financial operations.

Shared Services

Let us handle your legacy business processes. We manage business units, integrate into service centres, connect to different technologies and boost efficiency with our back office support services. This lowers costs, boosts the customer experience, and empowers organisations to focus more on business challenges and less on daily operations.

Cheques clearing

Cheques are scanned with AI technologies like Cognitive Search or Natural Language Processing. This saves time while reducing the risk of manual input errors. Clearing cheques and transferring the data in them happens faster than ever.

Convert your physical documents into digital formats

A comprehensive digitisation process helps to provide a trustworthy central source of data in the organisation. Our experience spans more than 350 customer projects in Europe. We are one of five entities in Germany to have been audited and awarded Resiscan Certification (BSI TR 03138).

Protect efficiency with
back office support services

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Business Process Outsourcing with a difference

Save resources

Optimal processes ensure time is not lost on bottlenecks, delays or inaccuracies. This saves employee time while delivering a better customer experience.

Digital processing

Incorporating technologies such as OCR / ICR that create searchable PDF/A files. There’s also reading of user and index data, signing of PDF/A files, and data transfer to client.

Add ons

We scan-on-demand for urgent information needs. There’s customer-specific process description and documentation.