SolutionS
Remediation Services
Fix issues fast, the right way. Regulatory and self-remediation of compliance failures with governed controls and transparent reporting.
End‑to‑end remediation from scoping to restitution and closure
Approved vendor for CFPB, DOJ, FTC, and SEC for notice, restitution, and reporting
Deep experience across banks and financial institutions, products, and channels
Unified compliance posture with bank-grade security and regular third-party audits
Remediation Services addresses compliance breakdowns for financial institutions through regulatory and voluntary remediation programs that restore customers, satisfy supervisory expectations, and withstand independent review. As an approved vendor across agencies including CFPB, DOJ, FTC, and SEC, the program mobilizes quickly to scope issues, identify impacted populations, and deliver restitution with reproducible methods and clear governance. Deep domain experience across retail banking, credit cards, lending, deposits, collections, and servicing enables practical treatment strategies that minimize disruption while ensuring fairness and consistency.
Execution is governed by a unified compliance framework and bank-grade security controls. Regular audits, attestation processes, and role-based access protect sensitive data; identity proofing, duplicate detection, and velocity controls safeguard payouts; and documented QC/QA ensures decision accuracy at scale. Stakeholders receive regulator-ready status and evidence, including methodology documentation, exception handling, operational SLAs, and closure packages that support supervisory validation and internal audit needs.
End-to-End Remediation
Define, scope, and execute remediation from root-cause analysis and impact assessment to outreach, restitution, and closeout.
Defensible Population Identification
Use traceable data methods to identify affected accounts and transactions with sampling, QC, and reproducible logic.
Consistent Restitution Rules
Design and govern refund and make-good rules with clear policy rationale, edge-case handling, and version control.
Secure Outreach & Identity Proofing
Run multi-channel notifications with consent and identity verification to protect consumers and reduce fraud.
Exception & Cure Handling
Resolve missing data and discrepancies through documented cure paths, SLAs, and adjudication criteria.
Payments & Tax Reporting
Support digital and physical disbursements, escheatment handling, and accurate tax documentation.
Controls & Auditability
Maintain end-to-end audit trails, approval checkpoints, and role-based access aligned to regulatory expectations.
Regulator-Ready Reporting
Provide transparent status, metrics, and evidentiary packages suitable for supervisory reviews and consent orders.
Benefits
- Accelerate time-to-remediation with ready-to-run workflows and surge capacity.
- Reduce regulatory and reputational risk through governed, auditable processes.
- Improve fairness and consistency with defensible population and restitution methods.
- Lower rework by standardizing exception handling and quality checks.
- Protect consumers and funds with layered identity and fraud controls.
- Enhance transparency with regulator-ready reporting.
- Ensure compliant payouts with accurate tax handling and escheatment processes.
- Scale across institutions, products, and geographies with configurable frameworks.