SolutionS

Managed SOC

Resilience You Can Rely On. Vigilance You Can Trust.

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    Managed SOC Service Overview

    Reaktr’s Managed SOC Service is designed for modern, hybrid enterprises. We provide 24/7 monitoring, triage, and support for your infrastructure, cloud, on-prem, or hybrid, using AI-augmented workflows and trusted open-source tools to keep your business protected and performant. Our AI-augmented monitoring integrates with SecAi for threat detection, behavioral analysis, and zero-day anomaly response.

    24/7 Peace of Mind

    Continuous monitoring and support ensure your systems are always protected and performing optimally.

    Proactive Issue Detection

    We identify and address potential problems before they impact your business.

    Expertise in Open-Source Tools

    We leverage the power and flexibility of leading open-source solutions.

    Reduced Downtime

    Our proactive approach and rapid response minimize disruptions to your operations.

    Cost-Effective Solutions

    Enterprise-grade monitoring and support without the hefty price tag of proprietary software with industry-leading open source tools – Zabbix, Prometheus, Grafana, ELK Stack, and Native Public Cloud Monitoring tools.

    Improved Efficiency

    Free up your internal IT resources to focus on strategic projects.

    Triage and Support

    Our skilled Tier 1 analysts provide initial assessment, diagnosis, and troubleshooting of incidents. We act as your first point of contact, efficiently managing issues and escalating complex problems as needed. We also coordinate effectively with your vendors to ensure a timely resolution.

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    Help Desk Services

    Beyond monitoring, we offer Tier 1 help desk support to address common user issues, password resets, basic software troubleshooting, and other routine IT requests. It frees up your internal IT team to focus on strategic initiatives.

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    Benefits

    Stay Secure Without Slowing Down

    We help you stay ahead of security threats with 24/7 monitoring, AI-augmented triage, and expert response, so you can operate with confidence while focusing on what drives growth.

    • Detect and respond to threats in real time with continuous monitoring and behavioral analysis
    • Accelerate incident resolution through Tier 1 triage and expert escalation workflows
    • Reduce false positives and alert fatigue with AI-integrated threat intelligence
    • Maintain visibility across hybrid environments using proven open-source tools
    • Free up internal security teams by offloading routine support and incident handling

    Faqs

    What does your Managed SOC service cover?

    We provide 24/7 security monitoring, triage, and Tier 1 support for hybrid, cloud, and on-prem environments.

    How do you detect and respond to threats?

    We use AI-integrated workflows with SecAi for threat detection, behavioral analysis, and zero-day anomaly response.

    Do you support incident triage and escalation?

    Yes, our Tier 1 analysts assess, diagnose, and escalate incidents as needed while coordinating with vendors.

    Can your team handle routine IT security support requests?

    Yes, we manage password resets, software troubleshooting, and other basic support through our help desk services.

    What tools do you use for monitoring?

    We rely on trusted open-source platforms like Zabbix, Prometheus, Grafana, ELK Stack, and native public cloud tools.