SolutionS
IT Managed Services (TMS)
Total IT Control. Zero Operational Noise.
End-to-end IT coverage spanning users, apps, cloud, and infrastructure
Proactive monitoring to maximize uptime, reliability, and performance
Embedded AI and automation to reduce noise and prevent disruptions
Flexible SLAs with global delivery and local expertise
ITMS Overview
Managing IT infrastructure today is more complex than ever. Reaktr.ai’s IT Managed Services are engineered to help enterprises offload IT complexity without losing visibility or control. From end-user computing and infrastructure support to cloud, network, and application operations, we provide a 360° managed service layer, purpose-built for modern enterprise environments. We keep systems running and businesses moving.
Platform-Integrated Service Delivery
Integrate with Strategic Cost Transformation (SCT), CloudX, and SecAi, for unified visibility, proactive optimization, and reduced total cost of operations across your IT estate.
Enterprise-Grade Operational Rigor
From multi-cloud to hybrid networks, meet the demands of complex, mission-critical environments, backed by operational discipline, real-time telemetry, and executive reporting.
Embedded AI for Predictive and Preventive Support
With AI-enabled anomaly detection, automated incident triage, and intelligent workload distribution, Reaktr helps prevent issues before they impact business.
Flexible, Tiered Support Aligned to Your Needs
Choose from modular packages tailored for mid-market to global enterprises. Whether you need 8×5 support or full 24×7 management, we adapt to your operating model with clear accountability.
Global Delivery with Local Context
Reaktr combines global capability with regional responsiveness, supporting multi-site deployments, compliance mandates, and varied infrastructure footprints, all under a unified engagement model.
End User Computing Support
Our on-site and remote support ensures your end-users experience minimal disruption. From hardware troubleshooting and software installations to desk-side assistance, get “hands and feet” support to keep your team productive.
Compute, Storage, and Security Support
We provide proactive monitoring, maintenance, and support for your critical compute and storage infrastructure. Get security expertise and ensure your systems and data are protected against evolving threats.
Full Network Stack Support
From local area network (LAN) and wide area network (WAN) to wireless infrastructure and network security devices, get comprehensive support to ensure a reliable and high-performing network.
Public Cloud Support
Leverage the scalability and flexibility of public cloud platforms like AWS, Azure, and GCP with our support diligence. Enable seamless deployment, management, optimization, and security within the cloud.
Data Center Support
Ensure the continuous operation of your data center with our comprehensive support services, including infrastructure management, environmental monitoring, and physical security oversight.
Application Operations Support
Keep your critical business applications running smoothly with our proactive monitoring, troubleshooting, and maintenance services. We help ensure optimal performance and availability.
Helpdesk / Service Desk
Our dedicated helpdesk/service desk provides a single point of contact for all your IT support needs. Our experienced technicians are ready to resolve issues efficiently and effectively, improving end-user satisfaction and minimizing downtime.
Flexible Service Options
We understand that every business has unique requirements. That’s why we offer flexible service level agreements with both 8*5 plus on-call support and comprehensive 24*7 coverage to ensure you get the support you need, when you need it most.
Benefits
Take Control of IT Without the Operational Overhead
Modern IT needs stability, speed, and scale without the noise. We help you deliver seamless end-user and infrastructure support across environments while keeping full control and visibility.
- Minimize disruptions with end-to-end support for users, applications, and infrastructure
- Improve uptime and reliability with proactive monitoring across compute, network, and storage
- Ensure secure, high-performance connectivity with full-stack network support
- Manage cloud and data center operations with unified oversight and automation
- Adapt to your support needs with modular SLAs and global service delivery
Faqs
What parts of IT do you cover under ITMS?
We support end-user computing, infrastructure, cloud, network, data center, and application operations.
Do you offer 24/7 IT support coverage?
Yes, we offer both 8×5 with on-call and full 24×7 managed service options based on your needs.
Can your services scale across multiple locations?
Yes, we support multi-site deployments globally with local context and compliance alignment.
How does Reaktr handle IT issues proactively?
We use AI-powered anomaly detection, automated triage, and predictive maintenance to prevent disruptions.
Do you support cloud environments like AWS and GCP?
Yes, we provide deployment, optimization, and support for public cloud platforms including AWS, OCI, and GCP.