SolutionS
Government Services
Agency-aligned administration for redress and enforcement: defensible, scalable, and transparent.
End-to-end administration for settlements, consent orders, and consumer redress.
Federal, state, and local experience with AGs, FTC, CFPB, SEC, DOJ, DOL/EEOC.
Scalable operations for outreach, intake, eligibility, distributions, and reporting.
Governed controls: privacy, security, fraud prevention, and auditor-ready records.
Government Services helps agencies carry out settlements and consent orders by running end-to-end programs that find the right recipients, inform and support consumers, confirm eligibility, and deliver payments efficiently. Each program is tailored to the order and the audience, covering data analysis, form and notice design, documentation standards, fraud controls, and deficiency handling, drawing on decades of lessons from prior matters. Operations include contact centers, outreach by mail, email, digital, or broadcast as needed, secure self-service portals, claims intake and review, disbursements, and tax reporting, all with clear service levels.
Governance and transparency are built in from the start. Identity verification, duplicate checks, role-based access, encryption, and full audit trails safeguard sensitive data and public funds. Detailed reports and evidence packets deliver transparency into filing volumes, decision accuracy, payout progress, exceptions, and closeout status, ensuring stronger oversight and public accountability. The outcome is regulator-ready documentation, on-time execution, and programs that stand up to scrutiny.
Program Design & Scoping
Define objectives, impacted populations, filing expectations, form and document requirements, and cure paths with defensible methods.
Outreach & Support
Execute multi-channel communications and operate contact centers that improve filing rates while maintaining clarity and accessibility.
Intake, Verification & Adjudication
Process submissions, verify eligibility against documented criteria, and resolve deficiencies with traceable outcomes.
Funds Disbursement & Tax Handling
Deliver timely payouts via digital and traditional methods with reconciliation, escheatment handling, and accurate tax reporting.
Fraud Prevention & Security
Apply layered identity and anomaly controls with encrypted data flows, role-based access, and continuous monitoring.
Benefits
- Launch quickly with in-house teams, surge capacity, and SLA-backed workflows that meet agency timelines.
- Meet supervisory expectations with transparent methodologies, quality controls, and complete audit trails.
- Protect consumers and public funds with identity proofing, duplicate detection, anomaly monitoring, and secure payments.
- Ensure full visibility and accurate reporting from project kickoff through closure.