Office

Center of Excellence (COE)

Centre of Excellence – operational efficiency that’s built to last

Transform your organisational processes for the long term via a centre of excellence.

See it in action

Solutions

Your centre of excellence (COE) will vary in scope and structure, but it will support you to centralise and standardise financial processes to improve efficiency, accuracy, and decision-making within the organisation.

Streamline, work smarter and remove some of the tasks that slow everything down. With everything organised in a centre of excellence, it becomes easier to spot trends, foresee issues, and make more data-based decisions.

ERP Data Consolidation

Discover the power of unified ERP systems to simplify complex system landscapes and eliminate data silos. Centralise and standardise finance and accounting functions such as Accounts Payable and Accounts Receivable.

Shared Services

Offload legacy business processes to XBP. We handle and enhance these processes. This lowers costs, enhances the customer experience, and empowers organisations to focus more on business challenges and less on daily IT operations.

Exchange for bills & payments (XBP)

This smart solution organises the exchange for bills and payments on one integrated platform. It automates transactions, tasks and workflows for faster processing and more transparency. It can even provide a messaging tool for billers and payers to discuss and share documents.

Contact Center Services

An extensive network of contact centres with integrated omni-channel capabilities, cloud-based telephony, 100% call recording, and multilingual staff uphold excellent levels of quality and customer satisfaction.

Leveraging generative AI
and Large Language Model

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A centre for knowledge, data and collaboration

One source of truth

Connecting systems merges data into one source of truth, which can be mined to reveal trends and improvement opportunities.

Cross-functional collaboration

Teams can collaborate via the COE on issues or innovations, so every value chain element is accounted for and all ideas are captured.

Save resources

By outsourcing some activities, organisations will save time and resources, while reducing the risk of manual error.

Real-time dashboards

In today’s dynamic environment, real-time information is crucial. That’s easier to achieve with joined up systems.