IRVING, TX, October 22, 2025 – XBP Global Holdings, Inc. (“XBP Global” or “the Company”) (NASDAQ: XBP), a workflow automation leader that leverages decades of industry experience, global footprint and agentic AI to rethink business process automation and digital transformation, announced a multi-year contract with a large insurance carrier to provide Re-mail processing service, a cutting-edge solution designed to significantly improve the open rate for mail delivery.
XBP’s AI driven Re-mail processing service utilizes our proprietary automation technology, including IDP (Intelligent Document Processing) to streamline the process of returned mail, ensuring that important communications reach their intended recipients faster, reducing cost to process.
“We are excited to partner with a large insurance company for XBP’s Re-mail Processing service, reflecting our commitment to delivering advanced and practical solutions for our clients,” said Lakshmi Narayanan, President – Bills and Payments of XBP Global, adding “XBP’s automated solution drives higher re-enrollment rates, more predictability, lower operational costs, and minimized delays in critical communications.”
XBP Global’s Re-mail Processing service offers a comprehensive suite of features, including:
- Automated Address Correction: Utilizing state-of-the-art technology to identify and correct erroneous addresses using proprietary address databases (in addition to NCOA).
- Intelligent Rerouting: Automatically forwarding mail to updated addresses, reducing manual intervention.
- Detailed Reporting: Providing clients with comprehensive insights into mail delivery rates and reasons for re-mail processing.
- Secure Handling: Ensuring the privacy and security of all mail processed through the service.
Businesses can expect to see a significant improvement in renewals and enrollments for guaranteed issue products, reduction in administrative overhead, improved data accuracy, and a faster turnaround time for undeliverable mail.
Forward-Looking Statements
This press release contains “forward-looking statements” within the meaning of the United States Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These statements include financial forecasts, projections, and other statements about future operations, financial position, business strategy, market opportunities, and trends. Forward-looking statements can often be identified by terms such as “may,” “should,” “expect,” “intend,” “will,” “estimate,” “anticipate,” “believe,” “predict,” “plan,” “targets,” “projects,” “could,” “would,” “continue,” “forecast,” or similar expressions. This press release includes forward-looking non-GAAP financial measures, such as projected Adjusted EBITDA and Net Debt. Adjusted EBITDA is defined as net income excluding interest, taxes, depreciation, amortization, and certain non-recurring items, while Net Debt is total debt minus cash and cash equivalents. The Company cannot reconcile these measures to their most comparable GAAP metrics — net income and total debt — without unreasonable effort, due to challenges in forecasting future interest, taxes, depreciation, and non-recurring items. These measures are provided for informational purposes only and should not be considered substitutes for financial measures prepared in accordance with GAAP. All forward-looking statements are based on estimates, forecasts, and assumptions that are inherently uncertain and subject to risks and factors that could cause actual results to differ materially. These include, but are not limited to: (1) risks related to the acquisition, including the inability to realize anticipated benefits, disruptions to operations, and costs associated with the transaction; (2) legal proceedings; (3) failure to meet Nasdaq listing standards; (4) competition and market conditions; (5) economic, geopolitical, and regulatory changes; (6) challenges in retaining clients, employees, and suppliers; and (7) other risks detailed in XBP Europe’s filings with the SEC, including the “Risk Factors” section of its Annual Report on Form 10-K for 2025, filed on March 19, 2025, and the proxy statement for the 2025 annual meeting. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date made. XBP Global undertakes no obligation to update these statements, except as required by law. There is no assurance that XBP Global or its subsidiaries will achieve the results projected in these statements.
About XBP Global
XBP Global is a multinational technology and services company powering intelligent business workflows for organizations worldwide. With a presence in more than 20 countries and approximately 11,000 professionals, XBP Global partners with over 2,500 clients, including many of the Fortune 100, to accelerate digital transformation, elevate customer experiences, and drive measurable outcomes.
Our proprietary platforms, AI-driven automation, and deep domain expertise across industries such as banking, healthcare, insurance, utilities, and the public sector enable clients to modernize their operations and strengthen financial performance. By combining innovation with execution excellence, XBP Global helps businesses reimagine how they work, transact, and thrive in a connected world.
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Investor Contacts: David Shamis, investors@xbpglobal.com | Media Contacts: Srushti Rao, press@xbpglobal.com