Case Study
Digitizing 35,000+ Daily Transactions for a Leading U.S. Healthcare Program
Learn how Texas Medicaid strengthened statewide operational continuity, enhanced compliance, and mitigated vendor risk by transforming high-volume mail and document processing with XBP’s Digital Mailroom solution.
Challenge
Growing transaction volumes exposed the limits of traditional document processing. Texas Medicaid needed a secure, highly scalable digital intake model to manage claims, checks, and authorizations while meeting strict HIPAA requirements and an 8-hour SLA, all without disrupting statewide services.
A zero-downtime transition and a resilient digital workflow were critical to protect beneficiary access and service continuity.
solution
XBP Global Deploys AI-Powered Digital Mailroom Modernization
XBP Global implemented an AI-driven Digital Mailroom to digitize and automate healthcare document processing, converting physical mail into secure digital assets, intelligently extracting critical data, and routing documents seamlessly across systems and teams.
Extensive pre-implementation testing and a zero-downtime architecture ensured uninterrupted operations, while full chain-of-custody controls and security enforcement supported compliance and service continuity.
Benefits
Benefits of Digital Mailroom Modernization
- 35,000+ transactions processed daily with 100% success from Day 1
- Zero downtime during legacy vendor transition
- HIPAA-aligned security and quality compliance
Full metrics, testing methodology, and technology architecture are available in the case study.