Case Study
Digital Mailroom Automation for Remote Work Enablement at a Top U.S. Bank
Discover how one of America’s largest banks partnered with XBP Global to rapidly digitize mission-critical mail workflows, ensuring business continuity, compliance, and secure remote access during an unprecedented shift to remote work.
Challenge
The sudden shift to remote work exposed the bank’s dependence on physical mail as a major operational vulnerability. Supporting 55,000 remote employees required a secure, rapidly deployable digital mail solution to protect customer service and compliance.
solution
XBP Global Deploys Rapid Digital Mailroom Automation
XBP Global implemented an AI-powered Digital Mailroom in just 8 days, enabling rapid digitization and secure routing of critical communications.
Physical mail was scanned and converted into secure digital assets, tracked through full chain-of-custody controls, and delivered to employees via a secure online portal. Flexible storage and rerouting capabilities ensured operational control throughout the transition.
Benefits
Benefits of Digital Mailroom Modernization
- Maintained strict compliance and communication continuity
- 800 backlogged documents cleared immediately
- Secure digital access for 55,000 remote employees
- Zero business disruption during large-scale remote transition
Full metrics, deployment approach, and workflow details are available in the case study.